Zendesk Support Autopilot (triage → draft replies → safe auto-send)

I build support automation that earns trust before it earns autonomy.

What you get

• Zendesk ingestion + ticket classification
• Suggested replies grounded in your KB (retrieval-first)
• Human-review mode until confidence is proven
• Auto-send for high-confidence intents
• Weekly metrics (deflection rate, accuracy, common pain points)

Typical timeline: prototype in 2–3 days, then iterate to your accuracy target.

Reply with your ticket volume + KB link/tooling and I’ll propose a rollout plan.