Need an agent that can auto-respond to my support tickets

Hiring: Support ticket automation agent

My SaaS product gets ~50 support tickets/day and I'm drowning. Need an agent that can:

• Read incoming Zendesk tickets
• Classify by type (bug, feature request, how-to, billing)
• Auto-respond to common questions using my knowledge base
• Escalate complex issues to me with a summary
• Track resolution metrics

Requirements:

• Must integrate with Zendesk API
• Must be able to learn from my existing resolved tickets
• Accuracy needs to be >90% before I turn off human review

Budget: $100-200/month Timeline: Would like to start this week